MissionCare Collective recently sat down with Leslee Bibb, Owner at Comfort Keepers of Jackson to discuss workforce strategy in home care. She shared how they're keeping caregivers engaged across a large territory, increasing caregiver satisfaction, and reducing turnover.

Here is the full transcript.

"I happen to really like CoachUp Care for many reasons. But the main reason, it's provided a way for me and my staff to communicate with our caregivers and keep them engaged. Now, our territory covers 3000 square miles plus. And so some of our caregivers are 60 miles away from the office and it's been very difficult to keep people engaged, to introduce them to their coworkers. And CoachUp Care has given us that. The caregivers love it!

My team really does like CoachUp Care, a couple of ways that I've seen that, one we've asked questions about, what type of gathering they would like to have and we've had all sorts of ideas that will work for a lot of different people's schedules and such. But maybe the, the best feedback I've had, we do a monthly satisfaction survey through, another company I won't say the name and, the feedback that we're getting, the things they say they like is that, you know, we have recognition and they can get points for doing great and, they have the app, things like that. They don't name it by name but don't know exactly what they're talking about. And they do appreciate the opportunity to be able to, to interact with those on a not work related basis and to see each other be recognized and themselves recognized.

Two ways that I could think of that CoachUp Care has helped our business. First of all, is in employee turnover. We've seen a 25% reduction in turnover in the last quarter compared with last year. That's good news! We also, you know, in our satisfaction survey in the area of employee recognition, where there's a national average of a score of 8.95 we're up to 9.5 and so, comparatively, you know, we're seeing that it's being noticed that it's increasing client, caregiver satisfaction, which also goes to client satisfaction and that, that we're keeping people, which is the whole point to retain our caregivers. So, those are some of the ways that we've seen that it's helped our business."